1. Service Overview
Frederick Recovery LLC provides a clinic-facing post-discharge recovery support system that may include configured recovery kits, digital patient education, patient check-ins, symptom monitoring, escalation workflows, and clinic dashboard access. Service details, rollout timing, and pilot scope are confirmed through direct clinic communication.
2. Pilot Pricing
Quote requests and pilot conversations help confirm rollout scope, procedure fit, add-on pack selection, and operational details before pricing is finalized in writing.
3. Orders, Deposits, and Customization
A $50 reservation deposit is refundable until branding proofs are approved or production begins. Once custom branding is approved, items are non-refundable. Refund requests must be submitted in writing. Shipping costs are non-refundable.
Configured materials, insert packs, and clinic-specific customization may require additional approvals before production or launch.
4. Clinic Responsibilities
The purchasing clinic is solely responsible for all medical decisions, patient instructions, treatment protocols, clinical escalation standards, and determination of whether Frederick Recovery is appropriate for its patients and workflow. The clinic is also responsible for obtaining any patient consents or notices it requires.
5. Medical and Product Disclaimer
Frederick Recovery LLC does not provide medical advice, diagnosis, or treatment. Recovery kits are intended as supplemental aftercare supplies only. Patients may experience sensitivities or reactions to materials, and clinics are responsible for evaluating patient suitability and providing appropriate guidance.
6. Platform Access and Acceptable Use
Clinic users must use the platform only for authorized clinic purposes and may not misuse the service, interfere with security controls, attempt unauthorized access, or use Frederick Recovery in a way that violates applicable law, patient privacy obligations, or clinic policy.
7. Privacy and Compliance
Use of the service is also subject to the Frederick Recovery Privacy Policy. Frederick Recovery describes its workflow as HIPAA-aligned and does not claim certification or accreditation unless expressly documented. If your clinic requires a Business Associate Agreement or additional compliance materials, contact info@frederickrecovery.com.
8. Availability and Changes
Frederick Recovery may update, refine, or improve the service over time. Pilot timing, feature availability, and fulfillment timing may depend on rollout planning, clinic approvals, production timing, or vendor availability.
9. Limitation of Role
Frederick Recovery is intended to support structured post-discharge visibility under clinic control. It is not a substitute for clinical judgment, emergency response, or direct patient care. Clinics remain responsible for review and action on any information surfaced through the service.
10. Contact
Questions about these Terms of Service may be sent to info@frederickrecovery.com.
Mailing address: [Insert mailing address]